Solved: Re: HAVING AN ACTUAL CONVERSATION TO SORT OUT MY A...

Anonymous · ‎13-12-2016

I HAVE BEEN TRYING TO GET A FINAL BILL FOR BOTH OF MY ACCOUNTS AND I STILL HAVE NOT RECEIVED IT.. I HAVE TRIED CALLING ... I HAVE TRIED GOING INTO THE LOCAL BRANCH .. THEN CALLING AND SPEAKING TO SOMEONE IN THE LOCAL BRANCH ON THEIR INTERNAL PHONE LINES TO BE TOLD IT WILL BE SORTED AND STILL I HAVE NO BILL ... IT IS SO HARD TO GET HOLD OF ANYONE! YOU CANT SPEAK TO ANYONE THAT ACTUALLY DOES WHAT YOU WANT THEM TO DO!

THIS IS THE REASON I AM LEAVING AFTER BEING WITH O2 FOR DECADES AND THERE IS NO LOYALTY SCHEME.. TOTAL RIP OFF.. ALL I WANT IS TO TALK TO SOMEONE ABOUT MY ACCOUNT.. NOT SURE THIS IS THE RIGHT PLACE TO AIR MY VIEWS BUT I LITERALLY CANT GET HOLD OF ANYONE!

MI5 · ‎13-12-2016

Unfortunately, the only ways to contact CS are here http://www.o2.co.uk/contactus
There is also a help thread re cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-12-2016

Unfortunately, the only ways to contact CS are here http://www.o2.co.uk/contactus
There is also a help thread re cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-12-2016

Much better to persevere on the phone. Best time to call is around 8.30am

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎13-12-2016

Totally understand @Anonymous's frustration. CS call wait times are getting longer and if you are lucky enough to get through then issues are not resolved....A real poor show...

Veritas Numquam Perit

MI5 · ‎13-12-2016

Yep, pretty hopeless just lately.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-12-2016

I am only waiting for final bills on both of my accounts..it really shouldn't be that hard for them to send them in the post when I have asked for them.. I don't have time to keep phoning them and going to the branch .. when I went in to the branch they even said that they can't do cancellations in branch! what use is of having a branch to go to if they can't do simple requests..they can open new accounts but not deal with their poor service from long term customers.. sorry I have just wasted so much time trying to sort this out 😞

MI5 · ‎13-12-2016

You need to cancel your accounts in order to generate a final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-12-2016

This is the thing, you can't cancel instore and trying to cancel using live chat is almost impossible. Very poor!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

HAVING AN ACTUAL CONVERSATION TO SORT OUT MY ACCOUNTS!

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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