Getting charged even if I cancelled a service

[Glada_vickan]

Hello,

as it is impossible to actually get through to speak to someone at O2, how do I tell them to stop charging me for a service that I have cancelled? I had a Google-service that was charged through my O2 account, I have cancelled with Google, but am still being charged by O2.

Thanks,

Victoria

[Cleoriff · Accepted solution]

Hi @Glada_vickan 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

When you speak to them, ask them to apply a Charge To Mobile Bar to your account.

[jonsie]

When you speak to them ask for a temporary zero spend cap and bar charge to mobile

[Glada_vickan]

Excellent, thanks for the advice - managed to get through to someone and all is sorted now!

[jonsie]

Good news @Glada_vickan and thank you for the update

[Cleoriff]

Good to hear @Glada_vickan