Galaxy S4 - sim won't work

11-05-2016 20:04 - edited 11-05-2016 20:07
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11-05-2016 20:04 - edited 11-05-2016 20:07
I have my new phone and want to pass this one down to a family member. It's an ex contract on o2 but I can't get it to work with an exisiting sim card. Do I need a new o2 sim card and do the sim swap text?
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on 11-05-2016 20:26
If it's an O2 phone it will likely to be locked to O2 so will only work with O2 sim cards.
What is the sim you are trying in it?
If it needs unlocking, help is here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
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on 11-05-2016 20:27
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on 11-05-2016 20:27
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on 11-05-2016 20:28
Does the S4 work with the old sim in?
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on 11-05-2016 20:32
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on 11-05-2016 20:32
It's an ex contract o2 phone.
A current o2 sim card has been tried, but a mesasge of no sim appears.
The phone has been idle for a couple of months - I'm digging for my old sim.
Basically I want to get it working for a pay as you go phone.
thanks for the responses.
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on 11-05-2016 20:33
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on 11-05-2016 20:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-05-2016 20:47
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on 11-05-2016 20:47
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-05-2016 21:59
Hi - I've fopund the old o2 sim and tried that, but no joy. Still get the message of no sim.
I have tried my current sim which doesn't work. I checked where it slides in and all looks ok. When turning the phone on I have pressed my finger onto the sim slot (gently) to ensure a connection but no joy.
Definitely the sim slot
Any other ideas?
Thanks
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16-05-2016 22:05 - edited 16-05-2016 22:07
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16-05-2016 22:05 - edited 16-05-2016 22:07
Sim reader is faulty - if still under warranty, contact Samsung, if no warranty, get it fixed on your local market or buy a sim reader off ebay and fix it yourself.
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