Solved: Galaxy A5 2017 - not receiving calls.

Anonymous · ‎25-02-2018

Hello all

My Galaxy A5 2017 model has stopped recieving calls. I have tried a new SIM, all settings are correct according to the shop but I still dont get an calls to it. I have restarted and still no luck, I can make calls, send and recieve Texts, open web pages etc just fine. get a full 4G signal.

I have tried with Wifi on and off, areoplane mode is not on.

Any ideas at all?

MI5 · ‎25-02-2018

Dial ##002# and press send or call.
This will cancel any diverts that might be set accidentally.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-02-2018

Dial ##002# and press send or call.
This will cancel any diverts that might be set accidentally.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎26-02-2018

Hi @Anonymous, welcome to our forum!

Are you still experiencing this issue since you last posted? Any help from the call diverts suggestion above? Please do let us know!

O2

Galaxy A5 2017 - not receiving calls.

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived