I started my contract in April 2013 on a £32 a month tariff with 750MB of data. To cut a long story short, every month since then I've been going over my limit and making my bill come up to about £60 a month because I've been purcashing the overpriced one-off data bolt-ons (£25 for 1.8GB of data)
The Live Chat representitives knew how much I was paying each month, because they were the ones adding the bolt-ons. Last month one advised me to change to a £42 a month tariff with 2GB of data because it was the "best tariff for data".
Anyway, I've found this month that I've still gone over the 2GB data and bought all of the available one-off data bolt-ons (so this month's data will yet again be over £70).
I went into the live chat to ask what I could do and got told that I could have been getting an extra 4GB of data for only an extra £5 a month!!
Absolutely fuming that I've been paying £60 a month for using like 2.5GB of data alltogether, as well as the fact that the other guy lied to me and said the £42 a month tariff was the best I could get, I asked to be changed back to the £32 a month contract and have the extra 4GB of data for £5 every month (totalling £37 a month for 4.7GB of data).
He said no, because I'm not eligible to change my tariff again. I only changed it because I was lied to and told that it was the best one I could get! Anyway, I accepted the extra 4GB of data every month and so I will now be paying £47 a month for 6GB of total data (instead of paying the £60 for 2.5GB of total data).
However, I'm really angry that I'm not being allowed to go back to my old tariff and pay £37 a month. Also, I'm equally angry at the fact that I was lied to by the other o2 representative and that it took another live chat person over a year of seeing me paying £60/£70 a month to tell me that I could have actually been getting even more data for only an extra £5 a month.
What can I do?
