Frustrating issue with accessing MyO2 with old o2.com email account

[HarrisEden]

I would really appreciate some help. Having used the virtual assistant and rung on several occasions I am still no further with a resolution for my account to be transferred from an old O2.com email account (which I cannot access for two factor authentication) to my personal account.

O2 staff keep saying on the phone that tickets have been raised or the issue will be resolved but it persists. It does feel like they are trying to fob me off with excuses to get me off the phone, or saying the issue will be fixed when the system updates “in the next few minutes”. I can’t access my details online nor link to my widerVirgin Media account. Please can someone from O2 assist? I can’t bear another long phone call!

[MI5]

Of course, except I doubt that 6 weeks and counting would be classed as an "interruption" by any reasonable person........

[jonsie]

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@pgn wrote:

Probably find there's an åss-covering clause in there somewhere, @MI5 - eg this, for MyO2 app alone:

https://www.o2.co.uk/termsandconditions/other-products-and-services/my-o2

Liability

1. O2 don't represent or warrant that the Service or the App is free of inaccuracies, errors, delays, bugs or interruptions. We can't promise that the Service or the App will be free from interruptions or that the Service or the App is reliable, of a certain quality, accurate, complete or otherwise valid.

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So anyone with a working app should rejoice....but don't expect it to last

We all know O2's history with apps!