Fraud

[Anonymous]

I took contract of Samsung Galaxy s6 edge plus and 1 tablet free from o2 kirkgate shop bradford that time there was new years offer and it was for £58 after that time they keep charging me £72 every month I went back to the shop they said next week we will sort this out and it has been a year now they're still sorting that out and o2 company made my account default very good company everyone should try this.

[Anonymous]

O2 is fraud company especially bradford kirkgate shop is fraud shop

[MI5]

Try contacting customer service or raise a complaint.
Details on this link http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous Welcome to the forum. I am really surprised that this has been allowed to go on for a year without any action taken. As advised above, you really need to make a complaint from the link given. If O2 are at fault they should hopefully refund the difference and make good any defaults on your account..

[Curr946]

The only way your account would default is if you didn't keep up with the payments. Reading between the lines, I think what's happened is you were being charged more than expected, you raised it but refused to pay the bills. It went down collections route and finally a default issued. You've not noticed this and decided O2 are at fault.

So, yes o2 may have made an error but if you kept knocking on their door they would have fixed it. Why didn't you manually pay what you believed to be the correct figure and dispute each bill. This would have stopped any collection action and would have made o2 look at this issue.

No sympathy from me I'm afraid.

[Anonymous]

Curr946 I don't need any sympathy from you

[Anonymous]

I don't know who should I believe o2 or o2

[MI5]

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@Anonymous wrote:
I don't know who should I believe o2 or o2

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You should be paying the basic contract price (as stated on your original order/receipt) plus any additional charges for services you use each month.

What does your original order state the combined tariff and device prices would be?

Remember, with refresh you get two charges per month for each device.

[Anonymous]

Secondly you tell me what you mean by buy one thing and get one free so I should not be charged for tablet the guy from shop was saying to me I am sorting this out and it's been a year he is still sorting that out when I ring customer services team they say you need to go back to shop and tell them what your issue is when I go to o2 shop guy who I got contract from saying I am sorting this out come next week come next week

[Anonymous]

Instead of 2 I was getting 4 MI5
Tablet should be free