cancel
Showing results for 
Search instead for 
Did you mean: 

Fraud and monthly plan

Christian7
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all,

I contacted the customer service many times and I reported what happened to my o2 number. I have been at the o2 shop few times in the last month. It’s not clear for me what is going on and also for your operator. I reported a fraud about a device plan of iPhone 13 pro max a month ago which wasn’t ordered by me, I received many messages from o2 and other numbers (also from whatsapp) about this device, I reported and returned straight to you. Now on 12th May it’s been changed my tariff to 24M sim that cost 51£ per month, once again something that I wasn’t agreed and not ordered by me. I really appreciate if this time you can fix it, I tried to make a complaint already few times now, also because I am not able to make a change. I honestly think this is going to be last attempt.  

Thanks

Christian

Message 1 of 2
321 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Christian7 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If you wish to make a formal complaint then follow the process here

https://www.o2.co.uk/how-to-complain 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
314 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122370 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Christian7 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If you wish to make a formal complaint then follow the process here

https://www.o2.co.uk/how-to-complain 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
315 Views