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Fraud and monthly plan

Christian7
Level 1: Joiner
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Hi all,

I contacted the customer service many times and I reported what happened to my o2 number. I have been at the o2 shop few times in the last month. It’s not clear for me what is going on and also for your operator. I reported a fraud about a device plan of iPhone 13 pro max a month ago which wasn’t ordered by me, I received many messages from o2 and other numbers (also from whatsapp) about this device, I reported and returned straight to you. Now on 12th May it’s been changed my tariff to 24M sim that cost 51£ per month, once again something that I wasn’t agreed and not ordered by me. I really appreciate if this time you can fix it, I tried to make a complaint already few times now, also because I am not able to make a change. I honestly think this is going to be last attempt.  

Thanks

Christian

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Cleoriff
Level 94: Supreme
  • 112578 Posts
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@Christian7 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If you wish to make a formal complaint then follow the process here

https://www.o2.co.uk/how-to-complain 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112578 Posts
  • 801 Topics
  • 6713 Solutions
Registered:

@Christian7 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

If you wish to make a formal complaint then follow the process here

https://www.o2.co.uk/how-to-complain 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
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