First bill query

[Anonymous]

On all pro rata bills the billing company needs to state what the pro rata is for the length of time over the defined billing period for that bill because it's a bill that extends outside of your normal billing period which is worked out by the amount you're paying divided by the number of days to get your daily rate. Once you have this figure you can take your daily rate and add it on to the bill.... On my first bill I didn't get the actual dates which the pro rata was accounting for so how can I check the pro rata adjustment is correct via reverse calculation. I am almost positive it's a legal requirement.

[jonsie · Accepted solution]

They usually state clearly on the  first bill the two billing periods. The fïrst set of dates for the pro-rata period and the second set of dates for the first month in advance

Have you downloaded the bill as a pdf for a full breakdown?

This may help :

https://www.o2.co.uk/help/account-and-billing/first-bill

[MI5]

Generally it’s 2 days of pro rata billing but you breakdown does show actual dates.

[Marjo]

Hello @Anonymous welcome to our forum! How are you getting on with the bill, did you get all the info you needed or do you have any further questions?

Cheers @jonsie & @MI5!