Final Bill

[MrsTanyaB]

I left O2 on Tuesday 22nd February after transferring my number elsewhere. I received an email from O2 on 8/3/22 stating my final bill was ready and that I do not owe anything - however I believe I must be due a refund as a direct debit payment was taken from me on 2/3/22 after I left! How can I view my final bill? I am unable to view it in my o2, and I thought I may have received one in the post but nothing has materialised yet.

Thanks

Tanya

[Cleoriff · Accepted solution]

@MrsTanyaB 

You will need to contact O2.

 You can call them on 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Bambino]

@MrsTanyaB You would need to speak to customer service.
Call 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255