Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device plan

My phone has packed up and I have been given one after someone else upgraded. Can I pay off the device plan, but keep the airtime plan. I have 12 months left on my contract. I dont want to upgrade or pay for a phone I no longer have. I'm happy with t...

Resolved! o2 email address

I have to report crime and theft of identity, somebody open 12 accounts in someone names, case was reported to police but how to contact with 02.?

Resolved! International calls

How can I be getting charged £25.35 for 250gb unlimited txts n mins but have received extra charges for international calls £8 and there is 250gb unlimited txts n mins with international calls included £25 this is on a monthly basis

Resolved! Upgrade and change number

When I upgrade will I get a new phone number?

Samsung Galaxy Watch 3 Unable To Call / Text.

I have just got the Galaxy Watch 3, love it apart from a small problem.I have installed the Samsung app and configured it all and the watch has a 4G plan which costs £5 a month. I was under the impression that when the watch is away from the phone I ...

Resolved! Upgrading

Hi if I've not got long left till I upgrade when can I upgrade and if I can't should I take another contract out

Resolved! Cancellation

I would like to cancel and clear my device plan off as I’m no longer happy with the phone.

Resolved! Why don’t O2 let you take out another item on your existing account and I have never missed a paymen

I have been paying my O2 account for yrs now £160 a month this includes my daughters phone and services, yet they won’t let me take out a contract for a watch ??

Resolved! lost phone

Please, I have lost my phone /stolen?? I want to sign on to my o2 account but have verification to my phone which I don't have ... I cant log on

Can't get to a store due to disabilty - how obtain sim adapter

I'm unable to get to an O2 branch due to a new disability. I have purchased a new phone and need a new sized sim or a sim adapter as I wish to keep my number and can't afford any downtime as I need 24 hr contact with GP and hospital. Can anyone help ...

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