Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New iPad Pro 12.9” (4th gen) faulty

I recently got an iPad Pro from O2 which is only just over two weeks old, but it now has an issue where a thin line of dead pixels will appear (sometime for seconds, sometimes for several minutes) in the same place on the screen. The iPad has not suf...

Resolved! PAC code

Hi just received this message “O2: Sorry, we are unable to move your number on the port date 04/01/2022 so we will do it on the port date of 05/01/2022. If this isn't ok for you, please email us today - Portdate@o2mail.co.uk” issue is I won’t be in u...

Resolved! Double Data

My Volt benefits still haven't appeared so I am trying to cancel my account. I've tried to call but no-one ever answers. Can I cancel online?

Resolved! Cancel my upgrade

I would like to cancel my upgrade?I upgraded my phone on the 27th December 2021 and I would like to return the phone and cancel the upgrade.I have tried to connect by ringing the 202 number but get cut off.I have tried to do a live chat and I get cut...

Resolved! Overdue

I am over due my bill. I am vulnerable and need to stay connected for calls from counselling and doctor can I not get a web chat?

Resolved! Roaming receiving calls

HiI am using roaming in Romania and as far as I understand, I am able to call UK numbers at the usual rate, but can I call Romanian numbers at the same rate too? Also, if people from Romania call me on my UK number when I'm in Romania, will it cost t...

Resolved! Transferring contracts

Hi i have a pay monthly contract which is used by my son he wants to start his own pay monthly contract but doesn’t want to lose the number (which he’s had for years) is it possible for the number to be transferred to him if he started his own pay mo...

Resolved! Old number wanted for my new phone

I have just got a Samsung galaxy s21 5g which also came with a new number on the sim card provided. However I want to keep my old number I have used for years from my previous phone. How do I do this? (Both are still active and in use on the o2 netwo...

Resolved! Pay my bill

Can I get sent a link to pay my bill. I access my 02 but it says I have no products in the account and my phone has been cut off so I cannot call from my phone. I do not have another number to call from either.

Resolved! Re extra charges

Why do i pay for emojis and am regularly going over my spend cap. Picture messages are draining my free allocation

O2

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