Final Bill

[Harrysmum2008]

Does anyone know how long it takes to get a final bill?  I very briefly left O2 in September but still haven't received a final bill and have no access to my old account as I've been set up with different login details and can no longer access the old one.  I've tried phoning customer service but there's a 30 minute wait!

[MI5]

There's a form for that https://www.o2.co.uk/apps/help/help?qid=1&q1=34 and it does sound like they owe you.

[Harrysmum2008]

I'm on the phone to customer services now trying to get this sorted out - unfortunately they seem to be having a problem understanding there's two account numbers and seem to want to close my current one.

I wish I could go into store and talk to someone, it's so much easier face to face!

[MI5]

Personally, for the few quid they owe you, I would just forget about it before they screw up your new account completely.

[Harrysmum2008]

Im not worried about the refund to be honest, I want to make sure the account is closed and I won't be charged anything.  I can't access the closed account so O2 are going to send me the final bill by post - no idea why they haven't already done it.  I probably won't bother claiming a refund (although I'll begrudge them every penny!), I'll be saving my energy for Vodafone who owe me a lot more!

[Anonymous]

I am having the same problem with my final bill as I am charged line rental from 4th Sept to 3rd November even my number was ported on 11th Sept and paid off on 6th Sept. They charged me line rental for the whole month even though I don't have phone an d service from the 11th Sept. 

Called CS but the agent was unable to give me any logical explanation about my bill and why I am paying so much. My partner and I left on the same day and he is in credit where I have to pay for the bill for something I don't have and don't use. 

I wonder if anyone in O2 is reviewing the CS poutsourced in India as from what I have seen and read numerous people across the country are disgruntled and appalled they way they treat customers and fobbing them off!

[MI5]

Unfortunately it's all just a big mess with CS at the moment.
Does your MyO2 show you in credit?

[gmarkj]

You pay your line rental a month in advance, so the payment on 6th Sept would have been for the following period.
As @MI5 says, this should have put your account into credit - have you (as he asked) checked your account or contacted Customer Services?