Faulty phone - cancel contract

[LB1986]

I have a second line phone for my mum , 9months old. It’s now not working, past 3 weeks it’s been freezing, lagging and a blank screen. I am really annoyed at this now as the phone is now not able to use. How do I cancel my contract as I am not paying for something can not use?
I have tried booking in for repair but this is going to take months due to covid-19 and mum needs a working phone urgently!

[Cleoriff]

Also @LB1986  we are NOT O2, we are all customers like yourself.. We are doing our best to give you the answer to your issue. We are inundated with queries on a daily basis, so have a care as to how you reply please.

We are all as frustrated as you but continue to try to give good advice. Thanks.

[jonsie]

It would help if we knew what phone it was as it may be user issues

[LB1986]

That’s fine but I would expect the same for customers to reply to me with a nice tone too

[LB1986]

Thank you it’s a Samsung s9

[LB1986]

And where am I supposed to get a spare phone from when all shops are closed?

[MI5]

Amazon?

[jonsie]

Does mum know how to clear all the apps down?

Has she downloaded any new apps that may be causing this?

Facebook if she has it can cause these type of problems so uninstalling and getting Facebook Lite helps

It could be that the cache wants cleaning but that may be too technical for her though it can be explained in a step-by=step guide.

Finally if the phone needs to be repaired under warranty it will be done better and quicker by Samsung.

https://www.samsung.com/uk/support/repair/mobile-device/

[Bambino]

@LB1986 If all your mum needs is an inexpensive phone that she can make calls and send texts, either you or she can find one on Amazon or eBay, and it will get sent to you. More care needs to be taken with anything bought on eBay, but if you look at a seller's ratings that's a good way to protect your purchase. You don't need to spend a lot of money to get a temporary solution to your problem.

[Cleoriff]

@LB1986 

Tesco also sell cheap mobiles.