Faulty Phone Replacement

[Anonymous]

Could someone from O2 please explain to me why, after you sold me a faulty phone and it had been to your repair centre twice with no success, I was only offered a reconditioned phone as a replacement instead of a new one?

[MI5]

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@Anonymous wrote:
Thanks. That link is not exactly easy to find on their website!

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It's at the bottom of every page 

[Anonymous]

Thanks All

I may go down the official complaint route.

I now have the reconditioned phone and it seems fine so far.

Out of interest, does anyone think I could get a cheaper tariff now I have a second hand phone?

[jonsie]

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@Anonymous wrote:

Thanks All

I may go down the official complaint route.

I now have the reconditioned phone and it seems fine so far.

Out of interest, does anyone think I could get a cheaper tariff now I have a second hand phone?

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No chance....

[MI5]

Unfortunately not.
I've had loads of refurbs off O2 and you wouldn't even know it.