on 12-03-2013 09:45
on 12-03-2013 09:45
Solved! Go to Solution.
on 12-03-2013 09:46
on 12-03-2013 09:46
Call up and ask for an update on the case? Say the timescales for resolution have passed.
Although, it does take up to 5 working days for them to escalate an issue with the family bolt on.
on 12-03-2013 09:46
on 12-03-2013 09:46
Call up and ask for an update on the case? Say the timescales for resolution have passed.
Although, it does take up to 5 working days for them to escalate an issue with the family bolt on.
on 13-03-2013 12:25
Hi Opium,
Thanks for your advice. After I read your message I gave 02 a call and they said the issue is still with the tech team. 02 also said they will refund all the charges made to the number. The situation is really frustrating. I work in I.T so I know systems should have a manuall overrirde for situations like this. I hope they get to the bottom of the issue.
on 13-03-2013 20:20
Had the same trouble myself when I signed up when it first came out o2 did refund all charges but it took them about 3 months to sort it out
on 15-03-2013 10:47
Three months :mansad: I hope they dont take three months for me! The number im getting charged on is my gf. She told me yesterday when she checks her balance by dialing the 02 number it also states she is part of my family bolton. I rang her after she told me this and then a few hours later on my bill I can see I am still being charged for all the calls I make to her. At this rate my bill will be over £100 :manmad: I hope 02 sort out my case ASAP
on 15-03-2013 16:25
My bills were regularly over £150 a month until they sorted it out they can put your bill into dispute which means you don't pay until they sort it out but its really not good enough