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False information

Anonymous
Not applicable
My contract ended in May didn't want to upgrade as was waiting on a new phone being released so moved to sim only tariff, was 12 month contract but was offered that I could upgrade after 30days. I made sure to get copy of transcript as was done online through live chat.
Contacted O2 today to enquire about upgrading and was told even though they checked out previous transcript that they couldn't upgrade me after 30days it would have to be 3months.
Was rather annoyed with this response and decided I would cancel with them to then be told I would have to pay over £120!
I feel as if I'm being held to ransom, I own my handset and they didn't have to send me SIM card all was done online.
Can they do this after giving me false information?
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Accepted Solutions

Anonymous
Not applicable
Hi

You may need to speak to o2 via 202

If no joy escalate viahttp://www.o2.co.uk/how-to-complain/complain

View solution in original post

Message 2 of 6
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Anonymous
Not applicable
Hi

You may need to speak to o2 via 202

If no joy escalate viahttp://www.o2.co.uk/how-to-complain/complain
Message 2 of 6
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Anonymous
Not applicable
Thanks, yeah complaint email sent as soon as I finished chat with them.
Message 3 of 6
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Anonymous
Not applicable
That's the best route i think.

Would you keep us in the loop ?
Message 4 of 6
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Anonymous
Not applicable
Will do, just want my upgrade or it's bye bye O2!
Message 5 of 6
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MI5
Level 94: Supreme
  • 143442 Posts
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Registered:
You were given incorrect advice regarding the 12 month simo deal you took. Tio do what you wanted to do you should be on a 1 month rolling sim.
It doesn't really help you now knowing that but it may help someone else in the future.
Push CS on 202 as they are much better than live chat....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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