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Extras/ bolts for my phone bill

Matthew-king97
Level 1: Joiner
  • 1 Posts
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Registered:
Hi, I would like to cancel my phone insurance and any extras or bolts on I’ve got

Thank you,
Matthew king
Message 1 of 2
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1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 127395 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Matthew-king97 

You need to call customer service. All numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
275 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 127395 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Matthew-king97 

You need to call customer service. All numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
276 Views