Extra charges

[Monthly1]

Why have I suddenly been charged with an extra £1.35?

[Monthly1]

Not £1.35: Surcharge of £1.62 + VAT!
WHY?

[Anonymous]

Hello @Monthly1

If you go onto your MyO2 App and look at your latest usage you can find out what the extra charge is.

If You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

As you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Cleoriff]

@Monthly1 

You may have sent pictures or a text converted into MMS

Guide: Accidental MMS Sending and How to Avoid it 

or bought something with charge to mobile?

Other than that we really have no access to your account so you would need to call O2 to ask what the charges are for.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Monthly1]

Thank you both. The charge is for "adjustments"!

[Cleoriff · Accepted solution]

@Monthly1 

Adjustments can be anything either positive or negative to correct your bill.

If it isn't clear what for in your MyO2, you need to call customer services to ask on the numbers given above.

[Monthly1]

Thank you. I'll do that.