Extra charges . i tunes.com/bill

[Andrew75]

Hello, 

I pay for a pay monthly contract for my niece.   Last month the bill showed 7 extra charges for £9.99 for itunes.com/bill all on the same day.  

My niece is adamant she hasnt bought anything on I tunes.  She isnt subscibed to anything, and there are no purchases shown in her history. 

Any ideas what this could be for , 7 times in one day.

[jonsie]

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Andrew75 

Apple help here https://support.apple.com/en-us/HT201382

[Andrew75]

Thank you, I will ring in the morning first thing.

[Andrew75]

Thanks for replys, I will log into that link.

[jonsie]

Good luck @Andrew75