Extra charge on my bill

[Extracharge]

Please I'm trying to find out what the extra charges are for as it's 30 pounds for in game purchase it's says Sony but it's a iPhone that is being used

[MI5]

@Extracharge 

Does anyone else use you ID to login on a device?

customer service may be your beat chance of finding out Guide: Coronavirus Community Help and Support 

[Extracharge]

No one has any details apart from myself

[Extracharge]

Is there away of finding out what was brought ie what game is taking money

[Extracharge]

Is someone able to contact me please as I can't get put through to customer service on [personal details removed] would like to get to the bottom of this

[MI5]

No one will call you @Extracharge 

Keep trying the numbers I gave you. 
8.00am is best time to call. 

[Extracharge]

I've tried calling I just want to speak to someone about this and all I keep getting is bye go to my O2 this is very frustrating why can't I just see what the charge is for

[MI5]

@O2Ellie 

are you able to help?

[O2Ellie]

Hi

Thanks for the tag @MI5.

@Extracharge I will private message you now and we can have a look in to the bill for you.

Thanks

Ellie

[MI5]

@Extracharge 

You need to reply to the private message and not post your number here in public.