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Extra Vat

Pawel1990647889
Level 1: Joiner
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Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account and it turned out that I have pay from a specified amount of £ 56 an additional VAT of £ 10 every month, i.e. I have to pay 66 a month. I do not agree to pay additional costs inconsistent with the contract, I do not agree to be charged additional tax, if this is the case every month it will decide to terminate the contract early due to hidden costs.Regards Pawel Cekala

Message 1 of 13
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MI5
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@Pawel1990647889 

If you check your order T&C's you'll probably find the discount is applied by cashback which you have to claim from MPD every 6 months or so.

O2 charge the full contract rate and you claim the difference via cashback.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 13
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Pawel1990647889
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but I don't want any cachback, I only want to pay 57 and that's it

Message 12 of 13
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MI5
  • 143403 Posts
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Registered:

@Pawel1990647889 

Then you need to take that up with MPD, it's not O2's issue I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 13
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