Re: Extension

Lolly7 · ‎27-05-2020

Hi i need an extension on my bill so that i dont get charged

Lolly7 · ‎27-05-2020

I need an extension without charges please

MI5 · ‎27-05-2020

@Lolly7

You need to speak to payment management

Guide: Coronavirus Community Help and Support

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-05-2020

@Lolly7

All numbers for O2 aare in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Lolly7 · ‎27-05-2020

I have tried ringing o2 payment management but they just keep cutting me off

MI5 · ‎27-05-2020

@Lolly7

Keep trying.

Say you are calling about fraud so you are put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lolly7 · ‎27-05-2020

Ok thanks i will try again

MI5 · ‎27-05-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lolly7 · ‎27-05-2020

Tried again and pressed for fraud, got cut off straight away

Lolly7 · ‎27-05-2020

This is ridiculous

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