Extension of payment

[Amjah2022]

I am currently out of the country. Have recieved text about late payment. My contract is due to end next month. O2 threatening to terminate my number. I cant get hold of anyone to discuss payment that I will make on 21st on the o2 app.  I am out of UK till end of month. I have tried virtual assistant that is of no use. What do I do now to try and save losing my number and final device plan payment is £13.25 after my final late payment

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

[Bambino]

@Amjah2022 You need to download Skype: Guide: A Guide to Skype 

Then you need to speak to the Payment Management Team on +44800 902 0217.

The opening times are all UK time:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support