Error 500

[Jessrabbit]

Getting this error whenever I try and do anything on O2 (both the app and the website). Have tried different browsers, resetting password, router, incognito, reinstalling app - nothing changes.

Tried contacting support via Live chat but have had nothing but "We're currently busy, please try again later", I'm deaf so calling isn't really much of a possibility either.

Any help is greatly appreciated, at my wits end here.

[MI5]

@Jessrabbit 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Oxonian]

@Jessrabbit 

If you do not have success in contacting O2 by social media, you might wish to review this :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

You will note that there is a link to a "Support Request Form" which will give you a different method of contacting O2.