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End pay monthly contract

Donna23
Level 1: Joiner
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My pay monthly contract has finished and they have automatically put me on a new one, how do i get in touch to cancel it?
Live chat isnt working, everytime i phone i am on hold and cannot get through, i cant find email address to get in touch, i have been charged for it even though i no longer use the number, any help greatly appreciated
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MI5
Level 94: Supreme
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@Donna23 

Your contract rolls on unless you cancel.

How to here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@Donna23 

No-one at O2 would automatically put you on a new contract.

If you are on Refresh and the device is paid, unless you cancel the airtime it will keep rolling on

Guide: How does O2 Refresh work? 

If you want to cancel the airtime follow advice in this guide

Guide: Cancelling Your Contract 

*The Game Is On*

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Marjo
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Hi @Donna23 , hope you got all the information you needed about how the contract cancellation works above but don't hesitate to post again if you have any additional questions the community could help with. slight_smile

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