This moring I received my bill. Which was much larger than usual.
Yesterday I wanted to use O2 Directory Enquires Service but got no answer.
I was due to the urgency of my enquiry I had to resort to BT.
For a 4 minute call I have been charged £12.
I release there that using O2 Directory Service is less expensive, but if it cannot not be accessed then it is no service at all.
So I wanted to make a complaint via email.
I searched through the websit and found no such address.
I then asked Chat to provide the email address and was told that it could not be provided.
Then I was asked to fill in a Customer Satisfaction Form which at the end asked me if I would have liked to have complained by email.....YES!!!!!
Why has the Website to be so opaque about contacting O2 and positively obstructive about providing an email address, a typical route for making your formal concerns known to a company.
This affair has turned a feedback complaint into an 'Frustrating and Anger Making' experence. Any thoughts?
