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Peter7348
Level 1: Joiner
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on ‎13-07-2021 12:07 - last edited on ‎13-07-2021 14:14 by

on ‎13-07-2021 12:07 - last edited on ‎13-07-2021 14:14 by

I need to change my email . AOL have stopped sending emails.

My new email is - **Personal info**.

With reference to mobile number **Personal info** and the last account charge of 21.86 on 28 June 2021.

I have paid this on 29 June 2021 but on checking the app I noticed that it said overdue.

Having checked with the bank is is showing paid. But, yesterday one of your customer relation team just said that they have not received it.

Today I have paid it through your app but I would just check with you on your bank details which I have **Personal info**

Is this correct? And if it is then payment of 21.86 must be in that account somewhere. If

proof is needed I can email you a copy of the bank statement.

Regards

 

**Personal info**

 

(Mod edit: Please don't share personal info)

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MI5
Level 94: Supreme
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Registered:

on ‎13-07-2021 12:14

on ‎13-07-2021 12:14

@Peter7348 

This is a community forum manned by customers such as yourself.

We cannot access accounts, sorry. 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151817 Posts
  • 650 Topics
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Registered:

on ‎13-07-2021 12:14

on ‎13-07-2021 12:14

@Peter7348 

This is a community forum manned by customers such as yourself.

We cannot access accounts, sorry. 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
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madasaf1sh
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on ‎13-07-2021 12:34

on ‎13-07-2021 12:34

@Pewter7348

Can you please edit your post asap, as you have posted a lot of personal data.

It does also say that BACs payments can take up to 7 working days to be processed.

I would suggest you speak to your bank as well and get a transaction trace as a Bank Account Statement just shows the funds leaving your bank account.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎13-07-2021 12:38

on ‎13-07-2021 12:38

Post has been flagged to admin for editing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
In response to MI5
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on ‎13-07-2021 13:01

on ‎13-07-2021 13:01

I flagged it as well @MI5
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎13-07-2021 14:10

on ‎13-07-2021 14:10

Well done......

However, @Martin-O2 @LukasB @TheresaV it still hasn't been edited after 2 hours.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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‎13-07-2021 14:16 - edited ‎13-07-2021 14:16

‎13-07-2021 14:16 - edited ‎13-07-2021 14:16

Apologies @MI5 @madasaf1sh  and thanks for flagging, this has been edited now

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MI5
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on ‎13-07-2021 14:17

on ‎13-07-2021 14:17

Thanks @TheresaV thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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