on 03-01-2019 12:44
This may be a silly question but do you have or have you set up an email account?
What phone are you using, ie iPhone or android?
You need data or wifi for an internet connection. Are you able to use either on your phone?
Need a bit more information, please.
on 03-01-2019 13:47
If you have an iphone check APN settings as you may have the wrong data bolt on especially if you have recently joined O2, upgraded or changed tariff. You should have an idata bolt on and you would need to check with customer service.
APN Settings are::
idata.o2.co.uk for the idata bolt on
mobile.o2.co.uk for any other
As a temporary measure whichever you have, change it to the other setting.
If you have an android phone check the setting above.
on 04-01-2019 17:55
Hi @Jillyb, welcome to our community and happy New Year!
Lots of troubleshooting above from our helpful members around your email issue, so it would be great to hear back from you to see how you're getting on.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?