Early upgrade

[will1982]

so i rang up customer services to pay off my contract for my early upgrade when the Gs9 comes out with out my discounted price i paid £130 and is according to the person that the money is sitting on my account, when the phone is released and i renew a contract keeping my same number as im told i can do this will that money thats sitting on my account clear the contract off leaving me open to start a new one with a new supplier as i dont want to be double charged each month

[MI5 · Accepted solution]

Assuming a refresh contract.....

If you've paid off the device plan it should show you that in your MyO2. The money doesn't sit there as it needs to go towards paying off the credit agreement.
Once it has been paid, you are free to upgrade.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

For either a refresh or standard contract.....

To keep your number with a new supplier, you will need your PAC https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

Once you give your PAC to the new supplier, your O2 contract will end immediately and a final bill will be generated. Any credit you have on your account at this point will contribute towards your final bill.

[Marjo]

Hi @will1982 how are you doing today? Please let us know if MI5's info above was helpful with your query? 

Also, welcome to our community!

[will1982]

thank you for your help at least some one bothered to explain all the PAC to me lol no one actually told me how i would need to do this with my new contract

[Marjo]

Glad to hear you found it helpful, cheers for coming back to update us!

Thanks @MI5 for your help here