Solved: Double data offer

Anonymous · ‎05-06-2017

I was wondering WHEN will this offer end?? Anyone knows? I really want to upgrade, BUT was told I cannot get neither loyalty nor student discount with this offer. So my option is to either terminate my contract and go to another provider or wait 4 months and go to another provider then! 😖 Not happy at all. I tried to find anything about this current offer on their website with no luck! I believe they should provide more info, such as exclusions to this deal etc...Thank you.

MI5 · ‎05-06-2017

Personally, I wouldn't trust what live chat say.
Call 202 from your mobile and choose the thinking of leaving option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2017

Who told you that you can't get student discount on that tariff?
Only one discount is allowed per tariff but I have Open discount and an extra data offer on one tariff as the additional data isn't classed as a discount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-06-2017

Hi, I asked twice via the online chat on their website and also in store. It is strange, because I was offered loyalty discount on more expensive tariff (which was too much for me) but not on the one I wanted. 🙇 Oooh, I really do not know what to do to be honest! Need a new phone asap as I cracked the old one...Thank you for your advice.

MI5 · ‎05-06-2017

Personally, I wouldn't trust what live chat say.
Call 202 from your mobile and choose the thinking of leaving option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-06-2017

Thank you for your advice, I really appreciate it! Will do tmrw. 😉

MI5 · ‎05-06-2017

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎13-06-2017

Hi @Anonymous How are you doing? Did you find out all the information you needed in the end?

Anonymous · ‎29-06-2017

Hi, thank you for asking. I phoned them and they offered me a great deal. The customer service was amazing so I am a happy O2 customer! 🙂 It is deffo better to phone them than contact them via the online chat.

MI5 · ‎29-06-2017

Glad you got sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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