18-04-2020 12:19 - edited 18-04-2020 12:22
18-04-2020 12:19 - edited 18-04-2020 12:22
My wife and I can now upgrade our CPW contracts if we want to on the O2 upgrade via the My O2 app, but it doesn't seem to state if we keep our current handsets or if we have to give them up to O2 as part of the deal..
Could anyone confirm either way please?
We have a Samsung S9 and a Huawei Mate 20 Pro currently but we are thinking about getting something else...
It's harder too that we cannot view phones because of the lockdown so we can't even look at screens, sizes etc properly.
Thanks folks.
Best regards (and stay safe).
Solved! Go to Solution.
18-04-2020 12:21
You keep your handsets, they are yours even if you upgrade to new phones @Paul_Iddon
18-04-2020 12:21
You keep your handsets, they are yours even if you upgrade to new phones @Paul_Iddon
18-04-2020 12:21
18-04-2020 12:23
18-04-2020 12:23
18-04-2020 12:24
18-04-2020 12:24
20-04-2020 15:34 - edited 20-04-2020 15:34
20-04-2020 15:34 - edited 20-04-2020 15:34
Now we have our new phones and copied everything across, do we send the SWAP message on 20220 on the old phone, or the new phone?
20-04-2020 15:38
20-04-2020 15:38
On the old phone and once it loses connection keep rebooting the new phone
But you may be better just using your old sims as the tariff changes on the system
20-04-2020 15:41
20-04-2020 15:41
Old phone had a 4G si, so new has a 5G sim.
Messaging being done.
Thanks Jonsie
20-04-2020 15:50
20-04-2020 15:50