Solved: Do O2 treat trans people like fraudsters?

Maxwinchester96 · ‎22-10-2021

I’m a transgender woman who legally changed her name back in March 2021. Will I be able to place an order with O2 or will they cancel any I make, freeze my account and treat me like a fraudster? I've had that problem with Sky and don't want to repeat it.

Bambino · ‎23-10-2021

@Maxwinchester96 See this link: Changing your name | Account and Billing | Help & Support | O2

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎23-10-2021

@Maxwinchester96 See this link: Changing your name | Account and Billing | Help & Support | O2

I DO NOT WORK FOR O2

MI5 · ‎23-10-2021

@Maxwinchester96

As long as your identity checks come back ok, you'll be fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maxwinchester96 · ‎23-10-2021

I'll contact them before I place an order to hopefully speed things up. Don't want money taken then being left without my order.

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