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Do I need to swap my sim?

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Joannemack
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on ‎01-04-2022 12:01

on ‎01-04-2022 12:01

Hi all. Just (finally!) Received my Samsung s22 and it came with a new sim. I was expecting just to put my old sim (Samsung s10) in and carry on. Do I need to swap to the new one? 

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MI5
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on ‎01-04-2022 12:13

on ‎01-04-2022 12:13

@Joannemack 

Your new sim is required for 5g. Guide: Sim Swap: a mini guide 2017 update 

Otherwise, just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-04-2022 12:13

on ‎01-04-2022 12:13

@Joannemack 

Your new sim is required for 5g. Guide: Sim Swap: a mini guide 2017 update 

Otherwise, just use your old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Joannemack
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on ‎01-04-2022 12:17

on ‎01-04-2022 12:17

Thank you! I dont think I have 5g in my plan so may as well just use the old one! 

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MI5
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‎01-04-2022 12:25 - edited ‎01-04-2022 12:25

‎01-04-2022 12:25 - edited ‎01-04-2022 12:25

@Joannemack 

5g is included for free but you do need to be in an area that has 5g.

Not all do yet.

You can check here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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