Re: Disney+ subscription not working

ParallelMercury · ‎18-05-2020

Hi,

Recently upgraded my phone contract (SIM only) so that I could get the free 6 month Disney+ subscription.

Activated the offer few days ago (10th May) - put in my email details (different from those that O2 have) but was working fine. Went back to it yesterday and now it's saying I need to renew my subscription!?

Did have 2 subscriptions running parallel at that time on that email address but the other subscription ran out on 11th May.

Any help appreciated.

Thanks

Simon

KingAmo · ‎18-05-2020

@ParallelMercury

Hi I think you should call customer service for help. Try the number ending with 4005
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

MI5 · ‎18-05-2020

@ParallelMercury

I'd use your O2 email address and redeem through your MyO2 extras.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎22-05-2020

Hey @ParallelMercury did you get this issue sorted out or do you need further assistance with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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