Disney plus activation doesn't work

[Andy1982]

Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!

[Carolinew4031]

Same error message for me also! 

[hannahmy]

The only reason we went with O2 was this offer. July 2022 and the same issue is occurring for me. Any positive marketing effect O2 expect from this offer is negated by the fact that it doesn't work, leaving me less likely to use O2 for my other phones. 

[pgn]

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@hannahmy wrote:

The only reason we went with O2 was this offer. July 2022 and the same issue is occurring for me. Any positive marketing effect O2 expect from this offer is negated by the fact that it doesn't work, leaving me less likely to use O2 for my other phones. 

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Your query on another thread, about Disney Plus, has been answered @hannahmy, see if it helps? Link here: https://community.o2.co.uk/t5/My-O2/Cannot-activate-Disney-Plus-extra-404-error/m-p/1560731/highligh...