Disney+ Free 6 Months

[JRSC]

I had a 6month free trial that was due to finish in January, but when i upgraded to a higher tariff data allowance, a few days later i find that the trial ended.

I was not informed or told of this in advance, but now i cant get access to the account, surely an upgrade isnt a reason to be removed from the free trial?

I can no longer the original one and the phone number was transferred to the new sim too.

Is there a way to request that the DIsney+ Trial be resumed until the end of Jan??

Kind Regards.

[MI5 · Accepted solution]

@JRSC 

It is normal for discounts or offers to end with an account upgrade but you can always call O2 and ask. 

Numbers here 

Guide: Coronavirus Community Help and Support 

[JRSC]

Thanks for your quick reply, i was looking at this and seen that they should still be active, but i will cal them tomorrow, or speak via chat, thanks.

https://www.o2.co.uk/help/account-and-billing/extras#choose

[MI5]

Should be ok then for you.
Call at 8.00am for best chance of getting through.

[JRSC]

Thanks, i did it bia Online Chat instead and the agent was kind enough to reactivate the extra, got a fresh 6 month trial.

But i cannot seem to see where to manage the subscription, just says to manage it via o2 but this isnt seen on the bill.

[jonsie]

Manage extras

Guide: Adding and removing O2 Extras