Disney+ £2 charge added to bill?

[chiew_76]

Hello all,

I have just seen my latest bill.

I have had free Disney+ for the last 6 months, and the free period has now ended as of 20 Oct.

Now on my bill, in the monthly extras section, it reads:

09 Oct 20 - 20 Oct 20
Disney+                            £2.000

10 Oct 20 - 20 Oct 20
Disney+ 6 Months           £0.000

21 Oct 20 - 20 Nov 20
O2 Travel                         £0.000

21 Oct 20 - 20 Nov 20
Disney+                            £4.990

I'd like to know why I'm being charged this extra £2 for the period 9th-20th Oct, when Disney+ didn't run out until 20th Oct.

As I understand it, I am paying for Disney+ from 21 Oct, each month, but also getting a £2 discount off my airtime bill. So how come I'm paying an extra £2 on my bill?

Thanks in advance.

[MI5 · Accepted solution]

@chiew_76 

I would expect that to be a minus £2.00 tbh. 

You'll need to call customer service to check.

Numbers here Guide: Coronavirus Community Help and Support 

Edit to add that it looks like maybe your Disney subscription ran out on the 9th and you've been charged a pro rata amount upto the end of your bill period.

[chiew_76]

Thanks for your response.

I think you're right with the pro rata charge. I just checked and did in fact sign up on the 9th April, so this would make sense.

It's a shame this isn't explained on the bill though.

Anyway, thanks for your help.

[MI5]

You're welcome