Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying upfront cost with card registered to different address

Can anyone confirm that it's okay to pay the upfront cost at upgrade with a card registered to a different address to my contract (eg a family member's?) if I enter their address with the card details?

Resolved! Phone tariff

Can anyone help?My phone tariff is £24 higher than it should be. I’ve tried to contact o2 via phone and online but no joy.Not sure how to resolve this, when I can’t even speak to them but I’m sure they would be calling me if I didn’t pay - what shall...

Wifi Extra from O2

Hi, For a while now i can't connect to Wifi extra from O2 on the underground stations. It's saying - not able to connect. I have the same phone and before i had no issue. Thank you very much in advance.

Resolved! Upgrading from I phone 7 to 11

HiI'm upgrading my daughters iphone7 to iPhone 11 as a surprise for Xmas.do I just swap sims from one to the other or do i get a new SIM with the new phone? Many thanks

Resolved! Cyprus

Here I am in Cyprus on holiday from the UK with 'no signal' on all of the available networks, and automatic. Been like this for five days ever since i came out here. Any ideas please?? Peter

Resolved! Sharing Data

I have set up a data sharer plan with my account for my daughters new phone.As far as I can see it is set up. How do I actually share my data now? I know on EE you gift the data. Does she just automatically start using my data once her's has run out?...

Moving to Ireland

I need to upgrade my iPhone, I’ve been out of contract for 8 months and the battery is terrible! I might be moving to Ireland if I can secure work in the next 6 months. Should I wait to get a mobile phone contract in Ireland or is there a way to keep...

My O2 reception

My phone reception has progressively gotten worse over the last few months. I can't even make a call for longer than 30 seconds without it sounding like the phone is under water - the O2 Mast in our area has been under maintenance for many months! Re...

Resolved! Cancellation

I’m coming to the end of my minimum contact, actually it’s today. I’ve been looking for a while and I can’t find out how to actually cancel my contract. I want to move to another company, one that’s a lot cheaper but as I said, I can’t find out how t...

Upgrade promo code not working

I'm due for an upgrade an I recieved a promo code recently which was supposed to discount my upfront cost of a new device. The upgrade had to be made by the 15th of October 2020, but I have been trying to apply it today, on the 14th and it says the c...

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