Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill

HelloCan you contact me onNicolasmith1974**Personal info**Regarding my outstanding bill.I need to set up a payment plan as my phone is disconnectedEverytime I set up a plan you still switch my phone off and this is not good for my stress and anxiety ...

Cant pay bill Via app or website

Hi Guys, I cant seem to pay my bill through the app or the through the website. Tried a couple of different cards. When it takes me to the authorisation page it goes through and then it says that the payment could not be processed. Tried ringing the ...

Resolved! No request for ID - credit Team

Hi Everyone I've already got 2 lines on my account, and wanted to add another. i did so at the weekend online thinking all was well. i received the legal docs via email and confirmation of my order. but no more info about phone delivery. it's only by...

My pay monthly has disappeared from my account.

My pay monthly info was on a different account however, another number was added to that account which caused my number to strangely disappear. Because of this, I created a new account but I cannot add my details to this account as it says it is alre...

Resolved! Pac online form

Hi everyone, I am slightly confused on the PAC transfer online form where asks for detail ie name , email address it's asking for my number now , is this the new o2 number or is it the old number that I want to bring from the other network ? Thanks i...

Change 4G tariff to 5G

Hi, I recently took out a contract through Carphone Warehouse for a Note 10+5G but on a 4G contract. Is there anyway of changing the contract to 5G. I currently have 60gb data a month but would be happy to drop to 30gb as part of the move.Thanks in a...

Resolved! Using old number but text and message are setting up for new number

Hi I gave a pac code to transfer from sky to 02. My phone number has been set up but everything else text, msn is on the new number? Any ideas how to change this

Resolved! Accessories for a contract

Ive set up my contract for a new ipad mini and its already gone through, but didnt realise i could add the apple pen on the contract, is there anyway i can do it now? even when the contracts been completed.tis

Resolved! O2 eSIM & Apple Watch Data Plan

Hello all. I have a quick question. So I'm a new contract customer moved from Three because they're absolute trash. I have an Apple Watch Series 5 and the O2 Data Plan thing for my watch. Would I still be able to use this data plan on my watch if I a...

Resolved! New phone - old number

HiI activated my new S10+ phone some days ago. I completed the online form to transfer my old number across to the new phone. I included the PAC code from my old supplier.The new phone recognises the new and old number on Google 'something' but the p...

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