Solved: Re: Disconnected

Anonymous · ‎25-08-2014

I've been disconnected and I've paid my bill how do I get reconnected there was a problem with my bank account so I had to get a knew one so I have to set up a new direct debit any help would much appreciated thank you

Anonymous · ‎27-08-2014

As per the previous advice you can ring O2 via 202 from an O2 powered phone or landline found here http://www.o2.co.uk/contactus or ask Live Chat to check your account.

If you have not already then set up or re set up a direct debit to stop this from happening again.

Hope you get re connected ASAP.

View solution in original post

Anonymous · ‎25-08-2014

Ring 02 on 202 from another phone or 0344 8090202
Or
Use live chat.

http://www.o2.co.uk/contactus

MI5 · ‎25-08-2014

Contact details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-08-2014

Hope you don't have to pay a reconnection charge. Of the lines are busy you could try the web chat option.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-08-2014

They would normally send you a few texts before they cut you off warning you that payment was overdue

Anonymous · ‎25-08-2014

Did you manage to be re connected @Anonymous ?

Anonymous · ‎25-08-2014

Ive not spoke to anyone yet time kids got in from school and made dinner but hopefully just shortly thanks x

Anonymous · ‎25-08-2014

They go to school on a Bank Holiday ?

jonsie · ‎25-08-2014

@Anonymous wrote:
They go to school on a Bank Holiday ?

Very unusual...

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎25-08-2014

Surely a mistake? Kids dont go back to school till beginning of September....

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