Disconnect

[Paulio84]

Hi

I recently got disconnected due to payments. I was with the access for you team however they stopped helping me last week resulting in my phone being disconnected. Iv had to leave the house to my neighbours to send this message causing me great distress and a panic attack. This may sound ridiculous however I have multiple illness’s meaning my healthcare professionals cannot get intouch with me which could lead to hospitalisation again. For the sake of 6 days I thought I could stay connected and pay the instalments arranged to save all this distress, missed appointments including therapies and not being able to contact anyone due to no Wi-Fi. Can anyone help? 

[pgn · Accepted solution]

@Paulio84 - This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or in your case, with a disconnected phone: the Payment management number - 0800 902 0217 )

Also ask them if you can be set up with a direct debit, so your payment goes automatically every month, if that suits you. Good luck.