Really frustrated with 02. They claim my monthly bill has not been paid as it has every month via direct debit. My bank confirms DD in place, the money went out on 29th Sept but 02 claiming they didn't even request the money, so couldn't have received it, and so therefore outstanding and threatening to charge me late fee.
Question: if 02 didn't request the money, and therefore didn't receive the money that has left my bank account, then how did my bank now how much to pay via the Direct debit that I can see leaving my account? the amount can only be determined if requested. Something seriously awry your end 02, and one of the customer service colleagues was incredibly rude to me and failed to listen.
If you've received a text from a mobile number telling you this It's a well known scam.
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