Direct debit

[Tomb2]

How do I change direct debit date

[MI5]

@Tomb2 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

or under bills in your MyO2

[pgn]

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@MI5 wrote: 

or under bills in your MyO2

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Having explored MyO2 app and web billing and payment options  recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷

[Enlli]

Just checked the Web version and got this

 

[Enlli]

Same on the app @pgn @MI5 

[pgn]

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@Enlli wrote:

Just checked the Web version and got this

 

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That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?

[MI5]

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@pgn wrote:

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@MI5 wrote: 

or under bills in your MyO2

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Having explored MyO2 app and web billing and payment options  recently, @MI5: I think that option has disappeared post-360, unless you have managed to change your DD date in recent times yourself via MyO2. 🤷

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I still have the option but if not, then a call is required as per the details I gave above.

[Enlli]

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@pgn wrote:

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@Enlli wrote:

Just checked the Web version and got this

 

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That's good to know, @Enlli - is that down in the "Set up DD" section, where you can change your bank account details?

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Billing > Payments > Cards and Direct Debits on the Web Version

Other Services > Manage Direct Debit and payment cards in the App

[pgn]

Thanks, @Enlli

As one of those with a card linked for payments, and not DD, perhaps it is a section beyond this one below which I see from the App:

Set up your Direct Debit

Close Dialog

Account holder full name

Account number

Sort code

Validate account

[Cleoriff]

@Enlli @pgn @MI5 

I think the section under account number has re-appeared over last two days (Date range)

I wanted to make sure I was giving members the correct info re changing bank details, so checked the web version a couple of days ago. All it showed was this.

Two days later I get this (added to above box)

So at least it's back where it should be!!