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Direct debit

Greta16
Level 1: Joiner
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on ‎30-09-2024 10:56

on ‎30-09-2024 10:56

Hi, the assistant in the shot set up a direct debit for me but it didn’t come out of my account and I had to make the payment manually. And on the app it says that I have a direct debit set up. Please could you advise? Thanks. 

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MI5
Level 94: Supreme
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on ‎30-09-2024 10:59

on ‎30-09-2024 10:59

@Greta16 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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