Direct debit

[Guevara]

So when I set up my refresh payment plan in the o2 store I gave my bank details for the direct debit payments. Now it is my understanding that o2 will contact my bank to set up this payment method. And I do not have to do anything other than to have money in my in my bank to cover it. is this correct so far? The date my payment is due o2 will be paid by my bank. I won't have to pay via any other method.

[MI5 · Accepted solution]

It's all set up automatically for you.
You will get notification of your bill by email and payment will be taken 14 days after that.

You can keep a track of bills and payments for both device and airtime in your MyO2 http://www.o2.co.uk/myo2

[Guevara]

That's good to know, thanks.

[Bambino]

@Guevara That is correct. Direct Debit is definitely the way to go. The advantage is, as the payments are automatically taken, you don't have to worry about remembering to take time out of your day to pay your bill every month. You are notified by email two weeks in advance as to how much the bill will be, so if you think there's a discrepancy, you have the time to speak to customer service before the money leaves your account.

[MI5]

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@Guevarawrote:
That's good to know, thanks.

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Happy to help