on 03-11-2016 18:10
on 03-11-2016 18:10
The direct debit was cancelled in error - confused with an older O2 account. There seems to be no obvious means of reinstating the DD on the website or starting a new one. Given that all I'm trying to do is pay them money, this is ridiculous and very frustrating. So much for the web site and trying to speak to them on the phone for hours which has got us absolutely nowhere! Can't wait for the contract to end!
Solved! Go to Solution.
03-11-2016 18:23 - edited 03-11-2016 18:26
03-11-2016 18:23 - edited 03-11-2016 18:26
Hi @Anonymous Welcome to the forum. Sorry to hear you are still having problems getting through to O2. They have been having issues with all methods of contact and are presently in catch up mode.
Best time to try is 8-8.30 am in the morning...:smileyhappy:
Edit to add: there are various other ways to pay until you can get your DD reinstated
https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982
Veritas Numquam Perit
on 03-11-2016 18:17
on 03-11-2016 18:17
You need to keep trying cs as they are the only ones who can sort this for you
03-11-2016 18:23 - edited 03-11-2016 18:26
03-11-2016 18:23 - edited 03-11-2016 18:26
Hi @Anonymous Welcome to the forum. Sorry to hear you are still having problems getting through to O2. They have been having issues with all methods of contact and are presently in catch up mode.
Best time to try is 8-8.30 am in the morning...:smileyhappy:
Edit to add: there are various other ways to pay until you can get your DD reinstated
https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982
Veritas Numquam Perit
on 03-11-2016 18:45
on 03-11-2016 18:45
on 03-11-2016 19:16
on 03-11-2016 19:16