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Direct debit

Anonymous
Not applicable

The direct debit was cancelled in error - confused with an older O2 account. There seems to be no obvious means of reinstating the DD on the website or starting a new one. Given that all I'm trying to do is pay them money, this is ridiculous and very frustrating. So much for the web site and trying to speak to them on the phone for hours which has got us absolutely nowhere!  Can't wait for the contract to end!

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Cleoriff
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Hi @Anonymous Welcome to the forum. Sorry to  hear you are still having problems getting through to O2. They have been having issues with all methods of contact and are presently in catch up mode.

Best time to try is 8-8.30 am in the morning...:smileyhappy:

Edit to add: there are various other ways to pay until you can get your DD reinstated

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Veritas Numquam Perit

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Anonymous
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You need to keep trying cs as they are the only ones who can sort this for you 

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Cleoriff
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Hi @Anonymous Welcome to the forum. Sorry to  hear you are still having problems getting through to O2. They have been having issues with all methods of contact and are presently in catch up mode.

Best time to try is 8-8.30 am in the morning...:smileyhappy:

Edit to add: there are various other ways to pay until you can get your DD reinstated

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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Also as I am playing catch up myself I will mention this to @Toby our Community head. He wants to be made aware if customers are having issues getting through to CS

Veritas Numquam Perit

Girl in a jacket
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MI5
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DD mandate here http://static.o2.co.uk/assets2/pdf/O2_DirectDebitMandate.pdf
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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