Direct Debit

[Anonymous]

To Whom It May Concern,
I had to cancel my contract with your company as I moved abroad and therefore don´t need your sevice any more. I was on a Pay Monthly Contract, cancelled the contract at the end of July 2017, the last payment was made on 26/07/2017. But I noticed that another payment (5.58 GBP)  was paid from my account on 21/07/2017 and was marked as direct debit and I don´t understand why this happened as the phone number (xxx) hasn´t been in use any more (not available when called). I would like to inform you that I have cancelled the Direct Debit set up for O2 and I hope this will not happen again as I don´t use any service you provide. 
Thank you for understanding. 
Best wishes, 

Martina Vojackova

[MI5 · Accepted solution]

Hi @Anonymous you aren't actually talking to o2 here so you need to use these methods http://www.o2.co.uk/contactus

However, that last payment would have been the final bill for your o2 contract, so you are now OK to cancel your direct debit anyway, as you have done.

O2 don't need to be notified about this either.

Best wishes for the future

[Anonymous]

Thanks! I realised when I posted it! Couldn´t be bothered to delete it. Haha