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Janet72 · ‎13-08-2023

I have received two messages and two 'e' mails today from you saying you are going to set up a Direct Debit with my bank. I already pay by Direct Debit, can you please explain what is going on?

MI5 · ‎13-08-2023

@Janet72

O2 are moving you to the new billing system which requires a new direct debit.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-08-2023

@Janet72

O2 are moving you to the new billing system which requires a new direct debit.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Janet72 · ‎13-08-2023

That's a recipe for disaster then!

MI5 · ‎13-08-2023

It's fair to say that not all goes smoothly every time @Janet72

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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