Device plans not showing

[CCisthenewme]

Hi,

I got an e-mail from o2 about terms and conditions changes and price increases and phoned to say I wanted to give my notice but continue to pay my device plans by installments as stated in the e-mail.

That was all accepted, I got and used my PAC code and my number is being transferred over.

When I logged into my o2 app today though I can't see the device plan balances for my phone or my watch. It just says you can upgrade today.

I'm now really confused and worried that the person I spoke to has done something wrong and I'll get final bills for the whole lot at once which is not what was agreed.

I'm neurodivergent and have other disabilities and can't face another call to try get to the bottom of it. Tried live chat but can't get past the bot.

Can anyone shed any light on whether I should still be able to see the device plans in the app if I will still be paying by installments?

And what do I do if the final bills are wrong and they want the whole lot up front?

[MI5]

@CCisthenewme 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2. If you don't want to call,

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Dave-O2 · Accepted solution]

Hello @CCisthenewme 

So i can take a closer look at this for you, can you please drop me a PM with your mobile number?

[CCisthenewme]

I'm not asking for the community to look into it I'm asking if anyone else has experienced it and therefore has any insight to offer. 

[MI5]

I'll flag to move post then.

[CCisthenewme]

Thanks Dave, Pm sent

[CCisthenewme]

No need, `@Dave-o2 is dealing with this. Thanks

[MI5]

Yet you didn't want help 😂