on 27-03-2020 13:32
on 27-03-2020 13:36
You are on a Refresh contract which is what O2 offer at this time Guide: How does O2 Refresh work?
Veritas Numquam Perit
on 27-03-2020 13:40
27-03-2020 13:44 - edited 27-03-2020 13:47
27-03-2020 13:44 - edited 27-03-2020 13:47
No, once you are on Refresh you stay on that until contract end, or until you pay the device off in full.
If you read the guide in full you will see this..
Our new Custom Plans now enable you to pick your tariff and how long you want to take the phone over. You can choose the upfront payment and spread the cost over 36 months to bring the payments down or choose to pay off faster over 3 months. The tariffs are also Flexible so you can move this up and down every month to suit your data needs. Once the Device Plan is paid off you’re able to upgrade again. All the info can be found https://www.o2.co.uk/custom-plans
Veritas Numquam Perit
on 27-03-2020 13:46
on 27-03-2020 13:46
You can pay off the device plan in full or when this has finished you only then pay airtime.
on 27-03-2020 14:14
on 27-03-2020 14:14
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here